1 Reply Latest reply on Feb 22, 2016 9:24 PM by Mohit Goyal

    Lightroom could not create folders an iMac

    bigvisionprint

      I recently purchased photoshop and lightroom CC subscription.

       

      Lightroom installed yesterday automatically after installing the creative cloud app.

       

      On first starting Lightroom I encountered numerous pop-up errors with lightroom being unable to create specific folders and therefore LR would not launch.

       

      The errors related to various folders it needed to create in the following path /Users/username/Library/Application Support/Adobe/Lightroom/

       

      Example folders included 'Develop Presets', 'Export Presets' etc.

       

      As each error occurred, I manually created the folders with the name of the error and then the program displayed the next folder error.

       

      LR eventually eventually started after I created about 6 folders, mostly with the name 'preset' after it.

       

      I am about to install photoshop and I don't want to proceed with installs if a reinstallation is required.

       

      Is this a known issue?

       

      My mac is fairly new 5k version (Retina 5K, 27-inch, Late 2014)

       

      OSX Yosemite version 10.10.5 (14F1021)

      Model Name: iMac

        Model Identifier: iMac15,1

        Processor Name: Intel Core i7

        Processor Speed: 4 GHz

        Number of Processors: 1

        Total Number of Cores: 4

        L2 Cache (per Core): 256 KB

        L3 Cache: 8 MB

        Memory: 32 GB

        Boot ROM Version: IM151.0207.B05

        SMC Version (system): 2.23f11

        Chipset Model: AMD Radeon R9 M295X