7 Replies Latest reply on Apr 20, 2016 3:25 PM by Brad Lawryk

    Vector image file downloads but does not work or look correct

    GVxMatters

      I just bought and licensed a vector image file to use for a design, however after downloading and opening it looks blurry and all messed up. I downloaded first to my computer and second save it to one of my library both files look messed up. See attached screenshots.

       

      1: Can some one help me get this to download correctly so I can use it?

      2: If not how do I get reimbursed my credit for an unusable file?

       

      See attached screenshots, the one that says licensed is how the file should appear.


      Thanks,

      Gary


      File as it should look

      Screen Shot 2016-02-23 at 12.20.46 PM.png

       

      File when saved to computer

      Screen Shot 2016-02-23 at 12.31.27 PM.png

       

      File when Saved to a library, all the blending layers are off and messed up, and are much harder in color then the original shows.

       

      Screen Shot 2016-02-23 at 12.32.06 PM.png

      Closer up view

       

      Screen Shot 2016-02-23 at 12.31.59 PM.png