7 Replies Latest reply on Apr 20, 2016 3:25 PM by Brad Lawryk

    Vector image file downloads but does not work or look correct


      I just bought and licensed a vector image file to use for a design, however after downloading and opening it looks blurry and all messed up. I downloaded first to my computer and second save it to one of my library both files look messed up. See attached screenshots.


      1: Can some one help me get this to download correctly so I can use it?

      2: If not how do I get reimbursed my credit for an unusable file?


      See attached screenshots, the one that says licensed is how the file should appear.



      File as it should look

      Screen Shot 2016-02-23 at 12.20.46 PM.png


      File when saved to computer

      Screen Shot 2016-02-23 at 12.31.27 PM.png


      File when Saved to a library, all the blending layers are off and messed up, and are much harder in color then the original shows.


      Screen Shot 2016-02-23 at 12.32.06 PM.png

      Closer up view


      Screen Shot 2016-02-23 at 12.31.59 PM.png