I just purchased Premiere Elements 14, and for some reason, I'm getting these weird restrictions for installing it. There are two numbers on the box, one with some letters, and one that is all numbers. the prompt from the software won't let me type letters, and the numbers one is too short. I have the card with the redemption code, but whenever I type that on the website, I get the download button, then an error page. There's no error number, just "Page not found." I have a feeling this is user error, but this is my first time downloading anything Adobe, and any help would be appreciated.
Serial numbers and redemption codes are not ON the box where anyone may see
So I WAS in the right spot. Got it, thanks!