2 Replies Latest reply on Feb 27, 2016 11:38 PM by Rajashree Bhattacharya

    Deactivating Creative Suite products

    planetdek

      I have a copy of CS (MAC) which was installed on a computer I no longer have. I would like to deactivate the software. When I contacted Support via Webchat they informed me that I need the original computer in order to deactivate the software. When I said I do not have it I was told, and I quote 'No one in Adobe will be able to help you with this'.

      Is this correct? Can I not have the product deactivated by Adobe? I am astounded if this is the case.

       

      Please advise, anyone?