Sorry to hear about your issue.
Please provide below details-
- Presenter Version
- Operating System in use
- PowerPoint version along with the architecture type (32-bit/64-bit)
Also confirm if this is happening for a specific project or any fresh project you create?
Request you to kindly package your project and share it with me using drop box. (firstname.lastname@example.org)
Note: You can package your project using the Package option available on Presenter ribbon.
Adobe Presenter Engineering Team
Did your problem get resolved. I am also have the same problem
I, too, have been experiencing this issue. I have yet to create narration files for this Ppt.
Presenter version = 11
Op System = Windows 10
PowerPoint version =MS Office Pro Plus 2013 (32 bit}