This has nothing to do with InDesign so I suggest a visit to the Acrobat forum.
I thought the same thing, Bob, I promise you. However, Acrobat support told me they didn't know anything about buttons in InDesign. One piece of software or the other has to take responsibility for this compatibility issue.,
You said in your original post that it was happening with older files as well as new.
That pretty much eliminates InDesign in my mind.
Yes, I agree. I posted in the InDesign forum was because the Acrobat support tends to think in terms of Acrobat buttons and interactivity, rather than buttons exported from InDesign into Acrobat.
I had hoped that there might be an InDesign pro who had encountered this compatibility issue before. I'm just trying to spread a wide net.
Working with InDesign support, I strengthened my suspicion that the problem is based on the complexity of the document, and is potentially affected by things like:
- Number of buttons
- Number of pages
- Complexity of pages (especially images)
- Actions taken by buttons (next page, prev page are easy, Go to Destination seems more difficult.)
My next step will be to recreate my InDesign file bit by bit, from scratch, and try to determine at what point the problem arises. If I come up with a specific combination of methods/elements that do not work together, I will make sure to report my findings...
I find issues when buttons overlap other buttons or other images. Layers are another issue. Have you tried publishing it online and testing?
As far as your testing goes, you can turn off layers one at a time to find the culprit.
A recent project I did using lots of buttons and layers started out as a PDF but ended up using Publish Online. Everything works as expected there.