0 Replies Latest reply on Feb 25, 2016 9:09 AM by mlstechwriter71

    Share Attachment Fails in Android Reader App

    mlstechwriter71 Level 1

      Our employees are having issues with the Android Reader App across all of our Galaxy tablets.

      We updated all tablets to the most recent Reader app, but when filling in our PDF forms and Sharing and attaching to an email, the Reader App fails to attach the file to an email.

      It appears as if it is attached, but the the receiver does not receive the file.

       

      It requires trying this function 3 or 4 times before the pdf  is successfully attached and actually sent.

      So, It does work... eventually.

       

      The android email app is configured to work with Outlook 2010 or Gmail, dependent on the crew member.

      This issue occurs in both situations.

       

      Any thoughts on what I can try to get this to work correctly?

      I have a legion of crew members in the field that are getting frustrated with having to resend their time cards 3 or 4 times every week.

       

      Thank you,