3 Replies Latest reply on Dec 1, 2016 12:17 PM by edmundp73954303

    How can I deauthorize a computer and e-reader when the email I used no longer exists?


      I'm trying to help someone reauthorize Adobe Digital Editions.  The email with which she authorized her computer no longer exists.  How can she reset her information to use her new email?

      We tried uninstalling and reinstalling the program but it remembered her old info.  She has changed the email of her Adobe account but Digital Editions is still attached to the old email which no longer exists and whose password she's forgotten.

      Thank you in advance!