Update to Lightroom 6.4 : Keeping Lightroom Up-to-Date
Make sure the destination location while importing is set correctly.
If that does not help, could you please share the exact error message that you receive while importing?
I successfully updated to 6.4 but am still unable to import photos. There is no specific error given, but when I click on the source folder, no previews appear. I am trying to upload from an external hard drive, and the program is stuck in the "from" stage of uploading, before I can even select the destination folder.
Please post a screen shot of the import window.
If you have Copy or Move selected and a folder your username doesn't have write permissions for in the Destination area no images will show. Also if you have Copy or move selected and No destination selected no images will show.
I followed these instructions: Simply by holding down the Shift and Opt keys (Mac) or Shift and Alt keys (Windows) when starting Lightroom 6/CC, a new prompt will be received, giving you the option to "Reset Lightroom Preferences".
Thanks for sharing the screenshot.
You can quit this screen regarding Catalog selection.
Follow the below steps :
- Open Lightroom normally
- Go to Import
- Select Copy option at the top > expand destination panel on the right > this should bring up the photos
- Go back to Add and proceed with your import process.
In your SS you have the 365 Feb All selected, with the tool tips showing it is located on the F: drive, but you have the FROM heading pointing to Organization 10....
If I open the import window and select a folder on one of my drives the FROM area displays that actual Drive Letter, (E:) E Local Disk, then the folder name just below that. Are you somehow accessing this F: drive from across your LAN or the internet
Also if I click the Up/Down small arrows to the right of the FROM heading a list pops up. At the bottom of that list is an entry with a check mark "Include Subfolders". Is that check in your list.
I also see a heading just under the Copy as dng, copy, move and add area that says All Photos | New Photos. I don't see that in your screen shot.
In my case New Photos shows nothing as all the images in the folder I have selected are already in the LR catalog and selecting All Photos shows everything in that folder but they are grayed out.
I am accessing folders on an external hard drive, but not across a LAN or the internet...
"Include subfolders" is checked (Also grayed out...)
I don't see the All Photos / New Photos either (but I believe it has been there in the past... I just have "NO" photos showing up!
Still no photos...
There is a section at the bottom of the Import function that says "Import Presets." It is currently set at "None," but there is an option to "restore default presets." Would that help?
Try clicking on one of the subfolders in the import window.
I'm doing some bouncing around my drives/folder in the import window and when I click on a folder that has no images I don't see the All/New photos bar. When I do select a folder (Subfolder) that has images that bar shows up.
Are you sure there are images in that top level folder? I think there aren't.
There are a few hundred images and four subfolders. I have tried many times to click on different folders and nothing produces images...
If you scroll up to the top of the source list is "Include Subfolders" checked?
Is this external drive some type of RAID array and or some type of multiple drive external enclosure? I'm thinking there is something wrong with that external drive and or the permissions on it aren't allowing LR to write to the drive.
Try using Win/File Explorer to copy some of the images over to your internal hard drive and then try to import those images. If it goes through LR is having a hard time accessing that drive.
Yes, "Include Subfolders" is checked. This is just a basic hard drive, and copying files to a desktop folder and trying to import them didn't yield any results. Earlier this evening, using the external hard drive, I was able to sync folders and add photos that way, but I can't use the import function itself to do so.
As to resetting the LR preferences. Start LR, Open the LR preferences, at the bottom left is a button that reads Restart LR. While holding down the Shift + Alt keys (Command + Opt key on a Mac) Click the that restrt LR button. Once LR closes a window will pop up giving you the option to reset the LR preferences.
Yes! That worked... thanks for your help!
So that cleared up the import problem?
If it did I'm glad I was of help.
Yes, it did... thanks again!