Don't uninstall the app. You're just trying to send from the wrong place. Open a canvas and tap the Share (square with an arrow) icon in that open canvas to send to Illustrator or Photoshop CC.
Two quick mentions:
Make sure you're signed in to the mobile app and the desktop app with the same Adobe ID.
Make sure that your desktop apps are the latest versions.
Let me know how things go.
Thanks so much- you must have magical powers because I had tried re-logging
in to be sure I was using the same ID and it hadn't helped
previously...but, I just retried it, and now all is working
On Thu, Feb 25, 2016 at 5:36 PM, Sue Garibaldi <firstname.lastname@example.org>
1 person found this helpful
Awesome. One other thing that will come in handy for you if you ever want to make sure your work is "safe" before uninstalling or force-quitting the app:
You can log-in to http://assets.adobe.com (My Assets - Mobile Creations - Draw) and you should be able to see all your work. If there's something on your device that you don't see on that page, then make sure you have a solid wifi connection and leave the app open until your work syncs.
It's probably not a bad idea to just get in the habit of checking it from time-to-time (especially if you often work remotely).