Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
I purchased this product for my Surface Pro 4 months ago, and I have never successfully been able to used presenter yet. A waste of money and adobe is not great on supporting this issue.