1 Reply Latest reply on Feb 26, 2016 8:01 PM by Rajashree Bhattacharya

    Credit card payment problem

    miltonarango

      I'm having trouble with this month Adobe CC Plan payment. Initially the problem was about not being able to update the credit card information (error: PMT_000008), after trying with several browsers, cleaning cache and introducing the new card number (i've got 8 pre-authorization requests charged to my new card) i was able to update the card information, but in the "Payment Information" section the old card is still shown  (masterCard **************41 this is the old card ) but in the "Saved Payment Options" the new card is saved as the default (**************18 new card). So, I'm wondering. The credit card information will update or not, because you have already tried to charge twice the old card.

       

      i already tried with support (they were suposed to call, they didn't), any help would be nice.