0 Replies Latest reply on Feb 27, 2016 8:23 AM by smeedee

    Support Issue

    smeedee Level 3

      I have been using Adobe Muse and Adobe Edge Animate for quite some time and am in the middle of a project at the moment using both these products.

       

      I was a full cloud member but I was only using Muse and Edge Animate, so I decided to save some cash and subscribe to only the two products. Mistake!!!!

       

      I contacted support via Chat and they were very good. I explained my needs and the support person said that I must cancel my full membership and go to single app only for Muse

      and start again with edge a another single App.

       

      Ok, say I, go ahead. Mistake!!

       

      He/She updated my membership etc.

       

      I launched Adobe Edge a few minutes later and was told to renew my subscription to use the product.

       

      I selected the tag and was taken to the appropriate Adobe pages.

       

      NO ADOBE EDGE...ANYWHERE!!!!

       

      I have it on my machine. I want to pay money to use it. How do I do that??

       

      Sheesh! Why didn't he/she tell me that to change my subscription would LOSE a product!!!

       

      Very Upset

       

      David