1 Reply Latest reply on Feb 29, 2016 2:35 AM by Nanaky

    Digital Editions - please update. Now fails...cannot read authorisation failure

    johninkitaku

      I was prompted to update to the latest digital editions on my PC. After updating I cannot access the books. The digital editions opens...but no access to books. Authorisation failure code E_ADEPT_INTERNAL.

      I tried to deactivate the authorisation....message saying cannot do so, please try later??..I tried to uninstall and reinstall...same result..failed and same error message.

       

      Hopeless!!

       

      I need this for my university work as I am doing my research remotely....can any one help please??

        • 1. Re: Digital Editions - please update. Now fails...cannot read authorisation failure
          Nanaky Level 5

          Macintosh:

          1. quit Adobe Digital Editions.
          2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
            If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
          3. Open Adobe Digital Editions and reauthorize.

          Windows:

          1. Close all applications.
          2. Choose Start > Run.
          3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
          4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
          5. Select the Adept key.
          6. Choose File > Export.
          7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
          8. Right-click the Adept key and choose Delete.
          9. In the Confirm Key Delete dialog, click OK.
          10. Close the Registry Editor.
          11. Open Adobe Digital Editions and reauthorize.