I tested this method calling the help using UNC paths
and the help was behaving as expected i.e. the correct topic
displayed and the book unfolded and focused on the topic being
However, when we moved it to production calling through a
webserver, the correct topic still displayed but the books do not
unfold anymore or focus on the topic being called.
Any ideas on why this might be and potential workarounds?
Click File > Generate Primary Layout (Assuming WebHelp is
your Primary Layout)
Click Next > twice (this should present the WebHelp
Configure the Optimize Speed For area for Local PC or
Intranet (Internal Network).
Generate, Publish and test