The dialog box that says your software is up to date is covering up a key sentence in the other dialog box that says "Some operation are not performed". Please let us know what it says.
Also, please state the version NUMBER of Lightroom that you are using. We have seen many cases of people saying that they are up to date, when in fact due to some issue in the updater, they are not up to date.
Also please state the version NUMBER of your operating system.
Sony A7R II files are not supported in Lightroom 5.
You need atleast version 6.1.1 or CC2015.1.1 to access these files : Cameras supported by Adobe Camera Raw
You can either upgrade your Lightroom Program or use Adobe DNG Converter to convert raw files to DNG and import them in Lightroom.
Yeah, but I pay the subscription for Adobe CC, so, my Lightroom should be the latest, isn't? Why it is not?
Thanks for the update.
You might have launched Lightroom 5 by mistake.
Look for Adobe Lightroom under your applications and launch it, then try to import.