Unfortunately you seriously need to upgrade to a newer version of RoboHelp if you are planning on using IE 11. You are now three versions behind. Browsers are constantly evolving and changing. In your case, IE 11 is having problems dealing with the RoboHelp 9 code.
Are you saying we have to upgrade to RoboHelp 12? I started my project in RoboHelp 9. Do you know if I could open that same project in RoboHelp 11 or 12?
The current version is known as RoboHelp (2015 Release)
And indeed, that's what I'm saying. It's the most logical way to proceed.
As for the upgrade process, it's generally as simple as making a backup copy for Justin, then opening the project in the newer version of RoboHelp.
Thank you for your response. I will consider it.
Ronald P. Fabricante
Almira Validation Technician