4 Replies Latest reply on Mar 3, 2016 7:01 AM by Szalam

    Why is after effects crashing when I import a media file?

    Arc_Voice Level 1

      As of today (worked yesterday) my after effects program crashes when I attempt to import any audio files like .wav or .mp3. or any sort of media file like .jpg/.png/.mp4. I get no error code but instead get "(Program is not responding)." As far as I know of there have been no changes to this computer

      I am running After effects CC 2015.2

      Windows 10

      All I'm doing is importing a media file into even a blank work space and the program crashes, It doesn't even feel like it attempts to import the file as it doesn't spike my memory or disk when first crashing

      Intel Core i7-4770 CPU @ 3.40GHz

      32 GB RAM

      64 bit

      1 Monitor @ 1920 x 1200

      NVIDIA GeForce GTX 645

      No other programs are running when I try this and the problem doesn't solve after restarting my computer.

      It seems to run previous projects with sound and music in them just fine when rendering.