5 Replies Latest reply on Mar 3, 2016 6:35 AM by Shellz

    Creative Cloud Wont Work?

    AsimMoreThanOne

      Hello,

       

      I have a problem with Creative Cloud. When i open Creative Cloud it says Creative Cloud stopped working it says that i can close the program or check for resolution, but when i click check for resolution nothing happens. I have tried in 1 month to fix this but i havent  found a way to do it yet so i hope someone can help because i really do want to buy AE, but it would be useless when i cant even go on Creative Cloud. I looked for the problem aswell and it says

       

       

      Problem signature:

       

        Problem Event Name: BEX

       

        Application Name: Creative Cloud.exe

       

        Application Version: 3.5.1.209

       

        Application Timestamp: 56be1bfc

       

        Fault Module Name: StackHash_5861

       

        Fault Module Version: 0.0.0.0

       

        Fault Module Timestamp: 00000000

       

        Exception Offset: PCH_AC_FROM_ntdll+0x0003C7EC

       

        Exception Code: c0000005

       

        Exception Data: 00000008

       

        OS Version: 6.3.9600.2.0.0.768.101

       

        Locale ID: 1033

       

        Additional Information 1: 5861

       

        Additional Information 2: 5861822e1919d7c014bbb064c64908b2

       

        Additional Information 3: 1318

       

        Additional Information 4: 13181ae637ac2592fac0ca2dd662cdcc