0 Replies Latest reply on May 8, 2017 9:38 AM by Kevin-Monahan

    FAQ: How do I contact Adobe Support?

    Kevin-Monahan Adobe Employee
      • There are three ways to get support at Adobe.
        • Chat
        • Phone
        • Forums
      • Scroll down for instructions on how to contact us via one of those methods:

       

      • Chat:
        • Adobe provides chat support from specially trained Adobe agents.
        • limited wait time, but faster than phone support.
        • available for Premiere Pro Creative Cloud customers.
        • If you have CS6, or earlier:
            • do not contact agents via chat or phone if you have a troubleshooting or "how to" issue.
            • please create a forum post.

       

        • limited availability, 5 AM to 7 PM PST hours, weekdays only.
        • guarantees a response from Adobe.
        • click here to begin a chat.
        • click the blue button (Sign in to begin), choose your product & issue, click  "Show me my contact options".

       

           Sign in.JPG

       

         Contact Us 1.JPG

       

          Contact Us 2.JPG

       

           Contact Us 3.JPG

       

           Contact Us 4.JPG

       

           Contact Us 5.JPG

       

       

          • You see the hours that chat is available.
          • A new screen launches for you to type your issue into.
      • Phone:
        • Adobe provides "one on one" support from specially trained Adobe agents.
        • long wait times.
        • available for Creative Cloud customers only.
        • no phone support for Premiere Pro CS6, and earlier:
          • create a forum post.
        • limited availability, PST hours, weekdays only.
        • guarantees a response from Adobe
        • click here to begin a phone call (follow the same steps)
        • Click "Phone"

       

         Contact Us 5.JPG

       

        • You see the hours that phone support is available.
        • A new screen launches with a phone number for you to call.

       

      • Forums:
        • user to user assistance with limited assistance from Adobe.
        • often is the fastest option for support.
        • available for all customers of Premiere Pro.
        • always available.
        • click here to begin a forum post
        • In the upper left corner click "Start a discussion"
        • Start Discussion.png
        • forum-post.png
        • Press the "Post" button in the lower left of the window
        • your discussion is posted to the forum