Update: When I cancel the synchronisation command, I get the message "No photos or videos were found to import"
I have a similar problem, Craig. I cannot import any video now in lightroom CC. These are mostly .mov files and I did not have a problem with imports until the past month or so. I tried importing from the card and then a card reader. I then transferred the video to my external drive where my image collection lives and attempted to simply ADD to the catalog. Nada. I uninstalled and reinstalled Lightroom 2015.4 I still get this message:
lightrooom cannot read the video file. The codec needed to read it is missing or unavailable.
I'm on a MACbookpro 2013 with yosemite.
Exact same problem here too.
Lightroom CC 2015.3
Mac OS 10.10.5
Trying to import four .MOV files. Ranging in size from 26.8 MB to 184.7 MB. I used to be able to import .MOV files just fine. I don't believe I updated my Lightroom, or changed any settings.
I just updated from Lightroom CC 2015.3 to 2015.5; and now I'm able to import .MOV files again. Hopefully updating will solve your problem too, @craigwallphoto.
The update didn't help me. I'm running Lightroom CC 2015.5. Anyone have any suggestions?
Please make sure to update Lightroom to the latest version 2015.6.1, also what is the format of the video that you are trying to import in Lightroom?
Try copying the video from the card to a folder on desktop and then try to import the video and see if you are able to import the video or not in Lightroom.
I get the same error message on Windows 10, Lightroom 2015 Release 8
“An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (1) DSCN5681.MOV”
I am running Lightroom 2015.10 on an iMac and I also get this error and can't import videos.
Try the following: Go into your Lightroom preferences. Open the File Handling tab. Click on the purge cache button in the video cache area. Quit Lightroom. Reopen Lightroom and try your import again.
I am trying to purge the 3.0 GB of video cache, it's still running after 5 minutes. I too can't import a video in MP4 format. I just upgraded today to LR CC 2015.10, it worked fine earlier today when using LR CC 2014.
Similar problem here. I have loads of m2ts videos that I am trying to catalog and organize, and it just hangs without any error message no apparent problems so you just have to cancel it.
I have previously successfully imported videos from my iPhone and my Nikon DSLR that I had downloaded to my PC.
I noticed that in preparation for import the videos had no thumbnail image, just a video symbol. Not sure if that is relevant - but other videos that did import, did have a thumbnail image from the video!
These videos are from about 10 years ago, but how come I can play m2ts format videos in Windows 10 no problem, I can even read an m2ts video into Photoshop CC!
But Lightroom just won't recognize it.
This is a major limitation for what I am using Lightroom for (as I have a lot of M2TS videos) ! Perhaps I will rethink my subscription!
Ok forget that, actually read the post properly and clearing the cache seems to have moved things on...very slowly, but lots of activity in Windows resource monitor which wasn't happening before :-)
I have the latest version of Lightroom via a CC subscription. I cannot import M2TS files, even though they are recognised in Adobe Bridge and will open in Photoshop CC and of course Windows 10 will play them back no problem.