I downloaded AdobeStock_96500492.jpeg but very poor quality, how do I cancel the purchase and get a credit for 1 image back to my account? When I downloaded the preview I was notified that the quality had been reduced, but the original is hardly any better. I just needed a gold texture. This one is poor resolution.
I've added a license credit to your account as a gesture of goodwill.
I've licensed and downloaded that image and I'm not seeing the issue. Can you please provide the steps you used to open the file so we can see where the problem lies?