5 Replies Latest reply on Aug 10, 2016 2:39 AM by gernote36247924

    InDesign & Illustrator (CC) crash randomly on Windows Virtual PC

    SMCTD Level 1

      We currently use Creative Cloud Suite on persistent Windows virtual desktops (vsphere).  I've had InDesign and Illustrator crash at random times on one machine (out of 8); I've done the typical troubleshooting of update/uninstall/re-install, but nothing seems to help.  I was able to get some of the crash logs:

       

      ------------------------------------------------------------------------------------------ -------------------------------------------------------

      InDesign Crash



      Log Name:      Application

      Source:        Application Error

      Date:          2/29/2016 9:56:13 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      [localhost...]

      Description:

      Faulting application name: InDesign.exe, version: 11.2.0.100, time stamp: 0x564f64a8

      Faulting module name: Public.dll, version: 11.2.0.100, time stamp: 0x564f634b

      Exception code: 0xc0000005

      Fault offset: 0x0000000000079674

      Faulting process id: 0x8154

      Faulting application start time: 0x01d17003c7299c28

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Public.dll

      Report Id: b8790437-df0d-11e5-a699-005056bc433d

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-02-29T17:56:13.000000000Z" />

          <EventRecordID>15947</EventRecordID>

          <Channel>Application</Channel>

          <Computer>[localhost...]</Computer>

          <Security />

        </System>

        <EventData>

          <Data>InDesign.exe</Data>

          <Data>11.2.0.100</Data>

          <Data>564f64a8</Data>

          <Data>Public.dll</Data>

          <Data>11.2.0.100</Data>

          <Data>564f634b</Data>

          <Data>c0000005</Data>

          <Data>0000000000079674</Data>

          <Data>8154</Data>

          <Data>01d17003c7299c28</Data>

          <Data>C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe</Data>

          <Data>C:\Program Files\Adobe\Adobe InDesign CC 2015\Public.dll</Data>

          <Data>b8790437-df0d-11e5-a699-005056bc433d</Data>

        </EventData>

      </Event>

      ------------------------------------------------------------------------------------------ -------------------------------------------------------

      InDesign Crash 2

       

      Faulting application name: InDesign.exe, version: 11.2.0.100, time stamp: 0x564f64a8

      Faulting module name: Public.dll, version: 11.2.0.100, time stamp: 0x564f634b

      Exception code: 0xc0000005

      Fault offset: 0x0000000000079674

      Faulting process id: 0x110c

      Faulting application start time: 0x01d16e8317f8837f

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Public.dll

      Report Id: c7286b28-dbf6-11e5-a699-005056bc433d

      ------------------------------------------------------------------------------------------ -------------------------------------------------------

      Illustrator Crash:

       

      Faulting application name: Illustrator.exe, version: 19.2.1.147, time stamp: 0x56980904

      Faulting module name: Illustrator.exe, version: 19.2.1.147, time stamp: 0x56980904

      Exception code: 0xc0000005

      Fault offset: 0x000000000077bff1

      Faulting process id: 0x22dc

      Faulting application start time: 0x01d16f254a56d2db

      Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2015\Support Files\Contents\Windows\Illustrator.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CC 2015\Support Files\Contents\Windows\Illustrator.exe

      Report Id: 54cd06eb-db47-11e5-a699-005056bc433d

      ------------------------------------------------------------------------------------------ -------------------------------------------------------


      Let me know what you think.


      Thanks,

      Paul