4 Replies Latest reply on Mar 9, 2016 3:57 PM by VanceP

    After Effects 13.7 crashes after launch on OS 10.10.5

    VanceP

      I have re-installed a number of times with and without new preferences with the same result. On a two year old Mac Pro. Any suggestions?

        • 1. Re: After Effects 13.7 crashes after launch on OS 10.10.5
          Szalam Adobe Community Professional & MVP

          Not without a lot more info. When it "crashes", what does it actually do? What error messages are there? What do your crash logs say? Do older versions of AE work?

          • 2. Re: After Effects 13.7 crashes after launch on OS 10.10.5
            VanceP Level 1

            It launches and as soon as the working windows appear, it crashes. I do not get any error messages, just the long Adobe crash report . My old version  CC 2014 still works.

            • 3. Re: After Effects 13.7 crashes after launch on OS 10.10.5
              Szalam Adobe Community Professional & MVP

              That's odd.

              Could you share the first few sections of the crash report here?

              • 4. Re: After Effects 13.7 crashes after launch on OS 10.10.5
                VanceP Level 1
                Process:           After Effects [5692]
                Path:              /Applications/Adobe After Effects CC 2015/Adobe After Effects CC 2015.app/Contents/MacOS/After Effects
                Identifier:        com.adobe.AfterEffects
                Version:           13.7 (13.7)
                Code Type:         X86-64 (Native)
                Parent Process:    ??? [1]
                Responsible:       After Effects [5692]
                User ID:           599255392

                 

                Date/Time:         2016-03-09 16:56:20.240 -0700
                OS Version:        Mac OS X 10.10.5 (14F27)
                Report Version:    11
                Anonymous UUID:    C3FEA5F8-3283-F950-9406-F213B94B2CED

                 

                 

                Time Awake Since Boot: 29000 seconds

                 

                Crashed Thread:    0  Dispatch queue: com.apple.main-thread

                 

                Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
                Exception Codes:   KERN_INVALID_ADDRESS at 0x0000000000000008

                 

                VM Regions Near 0x8:

                -->

                __TEXT             000000010af85000-000000010af8d000 [   32K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2015/Adobe After Effects CC 2015.app/Contents/MacOS/After Effects

                 

                Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                0   com.apple.CoreFoundation 0x00007fff8ea5f496 CFGetTypeID + 54
                1   CinewareAEEffect         0x000000015178eec0 MAXON::Cineware::GetGlobalPreferences(AEGP_SuiteHandler*, int const&, int*, melange::String&, melange::String&, bool, bool) + 1120
                2   CinewareAEEffect         0x00000001517908be MAXON::Cineware::InitGlobalPreferences(AEGP_SuiteHandler*, int const&) + 94
                3   CinewareAEEffect         0x00000001516a48ab EntryPointFunc + 1595
                4   FLT.dylib                0x000000010cf6092f FLTp_TempParamTable::GetNumParams() const + 111
                5   FLT.dylib                0x000000010cf5e350 FLTp_DispatchFilter(short, FLT_FCSpec*, FLT_FCSeqSpec const*, int, PF_InData*, PF_OutData*, PF_ParamDef**, PF_LayerDef*, void*) + 1216
                6   FLT.dylib                0x000000010cf5d361 FLTp_DoGlobal(FLT_FCSpec*, int) + 321
                7   FLT.dylib                0x000000010cf46c8b FLT_FCSpec::DoLazyGlobalSetup(unsigned char*, unsigned char*) + 107
                8   MEE.dylib                0x0000000118491e6a MEE_PreloadRequiredEffects() + 394

                9   com.adobe.AfterEffectsLib.framework    0x000000010b246565 CEggApp::BirthUIPartC() + 69

                10  com.adobe.AfterEffectsLib.framework    0x000000010b2486f2 CEggApp::IEggApp(bool, bool) + 7970

                11  com.adobe.AfterEffectsLib.framework    0x000000010b2212d1 CEggApp::CEggApp(bool, bool, int) + 1617

                12  com.adobe.AfterEffectsLib.framework    0x000000010b267c2f MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 943

                13  com.adobe.AfterEffectsLib.framework    0x000000010b26784b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

                14  com.adobe.AfterEffects   0x000000010af88c00 main + 2368
                15  com.adobe.AfterEffects   0x000000010af882b4 start + 52