I am a new user. I purchased Lightroom/Photoshop CC today and installed them both.
The very first thing I did was insert a memory card into a USB port, opened Lightroom and told it to import the pictures. There were 53 pictures on the card taken with an Olympus E-M10 camera. The camera was set to store both a small JPG and the raw ORF file for each picture. In total there were 105 files on the disc (for some strange reason I was missing a JPG). I set the options to "copy as DNG" in order to have the ORFs converted to DNG. I set the filename to be YYYYMMDD-HHMM-Yellowstone and I selected a folder on my internal hard drive (D:) as the destination.
I started the import and walked away from the computer. A little while later I heard the computer reboot. The windows message that appeared told me that the reboot occurred due to a Blue Screen.
When I looked in the folder to which I was importing the files, I ended up with:
Clearly it managed to import and convert some of the files. I have no idea why it crashed. And I don't know what to do to prevent it. It was a very hard decision on my part to begin paying a monthly fee for this product but in light of the fact that "everyone uses it", I thought it was a good choice. Now I'm not so sure. Can anyone help me?
Windows 7 Home Premium 64-bit
RAM - 4 GB
NVIDIA GeForce 9800 GT video card
Intel Core 2 Duo CPU E8400
Please follow the below steps.
Go to Lightroom Preferences from the Edit menu
Click on Performance tab
Uncheck the Graphics Processor
Let us know if that helps.
That did it! I'll be importing about 500 more files this week. Hopefully it'll keep working.
Many thanks for a really quick response.
Out of curiosity, why would using the graphics processor be a bad thing? I thought the whole point of having a separate video card was to improve graphics performance?
Some graphics cards and GPU accelerators are completely incompatible with Lightroom. With others, there are problems that are unpredictable. At this time it seems that GPU acceleration isn't quite ready for many users. That might change in the future.