20 Replies Latest reply on Mar 5, 2016 10:09 AM by LuiBa

lightroom 6 box version will in the end not closed

LuiBa Mar 3, 2016 8:59 AM

hi i use LR6 on MAC 10.11.3. When I quit LR6 the programm will often not be closed. Must I reinstall the program?

1. Re: lightroom 6 box version will in the end not closed

Chetna Srivastava Mar 3, 2016 9:05 AM (in response to LuiBa)

Hi luiba,

Make sure that Lightroom is updated to version 6.4 : Keeping Lightroom Up-to-Date

Regards,
Chetna
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2. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 3, 2016 9:13 AM (in response to Chetna Srivastava)

I have all updates installed. The catalog is made new. Memory is enough free.
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3. Re: lightroom 6 box version will in the end not closed

Chetna Srivastava Mar 3, 2016 9:16 AM (in response to LuiBa)
Thanks for the update.

You need to give full read and write permissions to the following list of Adobe folders :
Macintosh HD\Users\UserName\Library\Application Support\Adobe
Macintosh HD\Library\Application Support\Adobe
Applications\Adobe Lightroom
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4. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 3, 2016 9:27 AM (in response to Chetna Srivastava)
Macintosh HD\Users\UserName\Library\Application Support\Adobe owner: my name rights: 775
Macintosh HD\Library\Application Support\Adobe owner: root rights: 775
Applications\Adobe Lightroom owner: root rights: 775

thats ok? Or must anyone also have full permission?
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5. Re: lightroom 6 box version will in the end not closed

Chetna Srivastava Mar 3, 2016 9:31 AM (in response to LuiBa)

It would be good to give full permissions to everyone for these folders.

If that does not help, reset Lightroom Preferences and then, check : Resetting (or 'Trashing') the Lightroom Preferences file | Lightroom Forums
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6. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 3, 2016 10:00 AM (in response to Chetna Srivastava)

It semm that the problem is in the web modul. When i open LR6 and switch to the left register "web" and generate a gallery of 29 pictures and close than LR6. LR6 does not close!
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7. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 3, 2016 10:05 AM (in response to LuiBa)

When I switch back from web to bibliothek -> LR close
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8. Re: lightroom 6 box version will in the end not closed

Chetna Srivastava Mar 3, 2016 10:10 AM (in response to LuiBa)

Is there a process going on in web module which is taking time to get completed?
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9. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 3, 2016 10:14 AM (in response to Chetna Srivastava)

the process is completed successfull
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10. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 3, 2016 10:24 AM (in response to LuiBa)

Can I repair the WEB Modul? re-install? Or is this a bug?
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11. Re: lightroom 6 box version will in the end not closed

Chetna Srivastava Mar 3, 2016 10:35 AM (in response to LuiBa)

This is not a bug as its working fine on our end.
Could you please share a sample process so that we can get to know the cause of the crash?
Follow this article for steps to collect sample process : Taking a Sample in OS X - Support - The Omni Group
You need to follow the steps according to Lightroom program (instead of Omni )

Upload the text file of sample process on dropbox and share it with me through Private Message.
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12. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 3, 2016 11:01 AM (in response to Chetna Srivastava)

The files are created. How ca I send you the dropbox link about the Private Message?
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13. Re: lightroom 6 box version will in the end not closed

Chetna Srivastava Mar 3, 2016 11:10 AM (in response to LuiBa)

I have sent you a PM from my end.
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14. Re: lightroom 6 box version will in the end not closed

simonsaith Mar 3, 2016 2:32 PM (in response to Chetna Srivastava)

Following up Chetan's earlier suggestion, follow this https://helpx.adobe.com/lightroom/kb/lightroom-cc-2015-4-lightroom-6-4-crashes-on-launch.h tml.

If you're not sure on how to change the permissions of a folder and ALL its enclosed items, check out this Apple help doc

https://support.apple.com/kb/PH21997?locale=en_US&viewlocale=en_US

You need to click on 'Apply to enclosed items...' to correct permissions on all enclosed items.

See if it helps.
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15. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 4, 2016 7:35 AM (in response to simonsaith)

Thanks for the tip. Permission checked and all ok.
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16. Re: lightroom 6 box version will in the end not closed

Jeffrey Tranberry Mar 4, 2016 9:13 AM (in response to LuiBa)

are you hitting Cmd + Q to quit, or selecting the menu command under Lightroom>Quit Lightroom?

If the former, if you manually select the Lightroom>Quit Lightroom does that quit the app successfully.
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17. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 4, 2016 12:35 PM (in response to Jeffrey Tranberry)

Both functions are the same. Everytime when I use the WEB Modul and want to close LR6 (hitting Cmd + Q to quit, or selecting the menu command under Lightroom>Quit Lightroom) the "Quit Lightroom Point is deactivated (grey) and LR6 is still running fine. The only way to quit is end the task!
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18. Re: lightroom 6 box version will in the end not closed

Geoff the kiwi Mar 4, 2016 5:05 PM (in response to LuiBa)

Are you Force Quitting Lightroom from here:

If so, is Lightroom showing as "Not Responding"??
How long are you waiting before quitting?? Lightroom can have background processes going on for some time.
Are there any other messages appearing??
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19. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 5, 2016 1:09 AM (in response to Geoff the kiwi)

Yes. The message "not Responding" is not there, because it is fine running! I will install LR6 new today
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20. Re: lightroom 6 box version will in the end not closed

LuiBa Mar 5, 2016 10:09 AM (in response to LuiBa)

I have LR6 completly deleted with AppCleaner and Deinstall Tool from Adobe. New Installation with blank Catalog and all new Updates 6.4 shows the same behavior. I am alone with this problem?
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