This sounds like user error. The detailed description of your workflow have a screenshot showing all modified settings would help. I do not use Shatter very much but when I do I almost always use shatter maps and they take a little getting used to.
Try typing "shatter" in the search help field at the top right corner of the app and check out the community resources. You should find something that will help.
Are you an experienced Shatter user?
Shatter maps are not easy. You can search this forum for several efforts to describe how they work. You can also search for Brian Maffitt's original training videos for Shatter. That's a two hour commitment but it will also show you why it's hard to describe Shatter maps in these little posts. Your first stop is probably going to be to precompose a copy of your using Colorama to turn it into 4, 6, or 8 basic colors. Transparent elements, like the holes in letters like O, can get squirrelly and frustrating.
Thank you for the quick responses. I found the problem myself. I did not put my shatter view on "rendered"!