7 Replies Latest reply on Mar 4, 2016 5:32 PM by karenandrewsau

    Is there a compatability issue between Elements 13 and Windows 10?

    karenandrewsau

      Hi there,

       

      I've been running Elements 13 for over a year without any issues. Since upgrading my PC laptop to Window 10, the videos export terribly. I try different video formats, all end up looking the same.

       

      They render fine when I'm working on them in Elements, not a problem. That's why I save and export because I assume they've worked, but when I go to open the saved video, the opening up to 10 seconds are jerky until they eventually smooth out and the video/audio syncs.

       

      Has this happened to anyone else? Is it a Windows issue or a completely separate one?

      Thanking you

      Karen