The burner on my HP desktop Envy Phoenix cto 810 stopped playing DVDs (movies). I called HP Care Pack helpdesk (a paid service) to correct the problem. The tech remotely accessed my pc and did something with the filters to enable the burner/player to successfully play movies and audio. However a few days later I discovered that Premier Elements 13 could no longer burn DVDs. Previously I had burned dozens over the last few months for a project I am working on for a friend converting her VHS tapes to DVD. I again called the HP Care Pack help desk and was told that, in spite of the fact the changes they made prevented my software from recognizing the burner it was a software problem and see ya. Other programs can burn a DVD no problem but Premier Elements does not recognize and burner. I even upgraded to Premier Elements 14 but that did not help.
Anyone know how to tweak Elements to hunt for and find the burner on my PC. Please.
This is one of those mystery problems that can drive you crazy trying to fix.
The best/easiest solution is to just output your DVD files to your computer and then use a third party program to burn it to a disc.
With version 13, you use Publish & Share/Disc, but set the program to burn to a Folder rather than directly to a disc.
Then use the great, free download ImgBurn to burn the VIDEO_TS folder that was created to a disc.