24 Replies Latest reply on Apr 24, 2016 8:56 PM by munkeepilot

    Lightroom won't import my photos and thumbnails are grey.

    robyns1302016

      Please help. I've been trying to resolve this issue for over a month and have had no success. Everything the internet search results suggest doesn't work. What I'd like is to be able to speak with an Adobe Lightroom tech support person but the Adobe website just takes me in circles and refuses to take me to an actual voice. The help sections already on here don't help. I have Lightroom 5.7.1.  My own copy and serial number out of box. I used to work fine and then just stopped recognizing photos and freezing on import. Even importing the pictures to a folder on my desktop and then importing those photos to Lightroom doesn't work. VERY AGGRAVATING and it's holding up my work and productivity.