1 Reply Latest reply on Mar 8, 2016 2:11 PM by RoninEdits

    Having trouble with Ultra key on Mac Mini (Intel HD Graphics 5000 1536 MB) (Do I need upgrade?)


      Hey everyone,


      Hope all is well. Thanks for opening up this post.

      Im trying to make a video with green screen using Ultra Key and for whatever reason when I export it, it fails.

      (Exporting though Premiere, the Media just plays a black screen)

      (Exporting though Media Encoder, the export fails once the green screen comes into screen and stops exporting)

      My specs are


      OS X El Capitan

      Version 10.11.13

      Mac Mini (Late 2014)

      Processor 1.4 gHz Interl Core i5

      Memory 16GB 1600 MHzDDR3

      Graphics Intel HD Graphics 5000 1536 MB)


      Spoke to Adobe Support and they couldnt help me, they sent me to you guys because they think its because of my graphics card.

      Its a brand new machine and I didnt think I was going to have any restrictions due to hardware.


      Is it another issue or do I need to change my graphics card? And if I do, what do I need to switch it to.


      Thanks again