1 Reply Latest reply on Mar 8, 2016 8:30 PM by Robertlopez

    Acrobat Pro DC crashing when saving Document, Page and All Javascipts

    Robertlopez Level 1

      All of a sudden I have lost the ability to save and execute any Javascript in DC Pro. Whenever I click OK to save any Javascript code in either document, Page or all Javascript  - DC immediately crashes with following message.

      Problem Event Name:                          APPCRASH

        Application Name:                             Acrobat.exe

        Application Version:                           15.10.20056.36345

        Application Timestamp:                     567415e0

        Fault Module Name:                          EScript.api

        Fault Module Version:                        15.10.20060.43353

        Fault Module Timestamp:                  56d0a4f9

        Exception Code:                                  c0000005

        Exception Offset:                                0000e074

        OS Version:                                          6.1.7601.

        Locale ID:                                             3081

        Additional Information 1:                  0a9e

        Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:                  0a9e

        Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789


      Running windows 7, have updated DC with latest updates and have done a restart. All to no avail. Can anybody help?