2 Replies Latest reply on Mar 10, 2016 5:27 AM by Nanaky

    can not authorize

    peterv57686451

      I can only authorize with an adobe-id that isn't used on this computer, so why doesn't it use the old one instead?

        • 1. Re: can not authorize
          matthiase14690699

          I have the same or a similar problem. I bought an ebook and got an ADE-Identity for it. I also installed ADE on my PC. But when I try to authorize the ADE on my OC it says:

          "Sie können diesen Computer nicht mit einer Adobe-ID autorisieren, die zuvor verwendet wurde um andere Computer oder Mobilgeräte zu autorisieren. Versuchen Sie es erneut". Translated that means: "You cannot authorize this computer with an Adobe-ID that has already been used to authorize other computers or mobile devices. Try again." But on the webiste it says up to 6 devices can be authorized with the same ID. My operating system is Windows 7. does anone have a solution?

           

          • 2. Re: can not authorize
            Nanaky Level 5

            Windows:

             

                Close all applications.

                Choose Start > Run.

                In the Open text box, type regedit and then press Enter. The Registry Editor opens.

                In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

                Select the Adept key.

                Choose File > Export.

                In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

                Right-click the Adept key and choose Delete.

                In the Confirm Key Delete dialog, click OK.

                Close the Registry Editor.

                Open Adobe Digital Editions and reauthorize.

             

            Macintosh:

             

                quit Adobe Digital Editions.

                Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

                If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

                Open Adobe Digital Editions and reauthorize.