1 Reply Latest reply on Mar 10, 2016 5:28 AM by Beverley Gray

    Trying to download a licensed image and says to 'contact adobe support'

    russells63236241

      I have downloaded several images so far and have had no issues, but now i can't download an image. Im using the same machine, and have downloaded everyone to my computer previously, so nothing has changed. I've exceeded my limit of 10 downloads per month, but have purchased a few additional images on the £1.99 option already so not sure why this error is now occurring.

       

      The error message I get is "There is a problem with your payment. Please try again later or contact adobe support".

       

      Please can someone advise what to do?

       

      Kind Regards

      Russell