I see you have an active creative cloud photography subscription under the same email as with forums .
Kindly go through the help documents below for help ::
If this does not help , kindly feel free to contact adobe support ::
Hope this information is helpful !!!
Solution 1 did not work
Solution 2 - I don't a see a "License this Software" button anywhere
Thanks for trying to help - Remember I opened a ticket with Adobe first - It is now going on day 3 with no response from them. Absolutely atrocious customer support.
I checked your adobe account and saw that you contacted our phone support for help , and the issue was resolved .
Please let us know if there is anything else we can help you with .
I have had this issue for over a month and a half with no help from customer support. I have called once and chatted a couple of times. Both chats have told me the issue was elevated and would be resolved in 2 days...Big surprise did not hear back in the 2 day time frame and no solutions were provided. Support further closed my cases (0217925687, 0217800802, 0187563973). I have done a month's worth of research on my own trying to figure this out with no success. This is unacceptable to have a CC account and that is dependent on Adobe servers, but yet when you have a problem, no solution is offered and Adobe customer service sends you in circles with responses that don't make sense, and then closes the cases on their own. I have been paying for a service that has not worked in over a month. I asked to be credited back for that time lost and not being able to use the service with no response. Adobe is essentially stealing my money. I don't expect this post to resolve anything, it is like yelling into a black hole. I'm sure the response will be, please check the following links (that do nothing) and contact customer service (enter back into the do loop with no solution). I am fed up.
Adobe support is terrible. Anytime I've been told I will hear back from them, it has never happened. I always have to make the effort to contact them.
It's been going on over a month for me as well, and the only response I get is "Our concerned team is working on a fix".
Tell me again why Creative Cloud is better if it takes this long for a bug of this level to be fixed? One thing to be loss of feature or something like that, but unable to even open the software that I paid for??
Same issue here. Chat support is absolutely useless. They tell me they have escalated the issue and then I go days with no follow up. I have contacted them multiple times with no help at all. Horrible customer service. Makes me want to never do business with Adobe again. I'm paying for a product I can't use and I need this software for work.
I'm having this same issue. I haven't been able to get the chat to work, my messages seem to fall into a black hole. This is not a problem on my local machine. I've tried installing Adobe CC on two separate computers and I've had the same issue. This has got to be a problem with Adobe's licensing servers. This is unacceptable.