Hi, I just purchased this stock image (#6813000) and the quality is unacceptable. The whole image is out of focus and looks like its been blown up from an old cell phone camera. It's completely unusable. No chat or support options seem to exist for this, but I do not want to pay something I can't use.
I just downloaded and checked that image and I can confirm that the quality is very bad. They may give you a credit back for that image.