1 Reply Latest reply on Mar 10, 2016 4:12 PM by John T Smith

    Photoshop failed to download free trial

    emmam14578870

      I am trying to download the free trial for photoshop but it has failed every time.

      It get three errors,

      ERROR: DW071:

       

      ERROR: DW003: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546

       

      ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Emma\AppData\Local\Temp\{23CD3287-9CF3-4BCD-8DDB-F96ADE44CEC2}\Photoshop_16_LS2 0_win64\Adobe CC 2015\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

       

      Any help on what to do would be greatly appreciated