1 Reply Latest reply on Mar 11, 2016 5:33 AM by Steve Grisetti

    Why can't I get the update from 14 to 14.1?

    My World

      Why can't I get the update from 14 to 14.1?

        • 1. Re: Why can't I get the update from 14 to 14.1?
          Steve Grisetti Adobe Community Professional

          You don't say what you're doing to get this download or what operating system you're using.

           

          But:

          Turn off your antivirus and firewall. (If it's Norton, you may want to get a different antivirus program)

          Make sure you're running Premiere Elements as an administrator

          Go to the program's Help menu and select Check for Updates

           

          If that fails, uninstall the program, run CCleaner (a free download) and then reinstall the program and try again.

           

          BTW, do you have other versions of Premiere Elements on your computer?