10 Replies Latest reply on Mar 14, 2016 5:34 AM by Steve Grisetti

    PE 12 won't pass the welcome screen

    MonkinJack

      Just successfully installed Premiere Elements 12 and Organizer for the third time.  When I start the Video Editor in Premiere Elements, I cannot advance beyond the Welcome screen; which presents a "Sign In" button and requests that I log in to Adobe.com. When I click "Sign In", I get a moving progress monitor which eventually times out but the editor never launches.  Same behavior when I try to run the Organizer. I have restarted the PC multiple times.

       

      The desktop PC is an HP Pavilion Elite model e9120y. Any help in getting Premiere Elements 12 to launch is appreciated.

      Thanks,

      John

       

      System ModelKY811AA-ABA e9120y
      System Typex64-based PC
      ProcessorAMD Phenom(tm) II X4 910 Processor, 2600 Mhz, 4 Core(s), 4 Logical Process...
      BIOS Version/DateAmerican Megatrends Inc. 5.06, 7/2/2009
      SMBIOS Version2.5
      Windows DirectoryC:\Windows
      System DirectoryC:\Windows\system32
      Boot Device\Device\HarddiskVolume1
      LocaleUnited States
      Hardware Abstraction LayerVersion = "6.0.6002.18005"
      User NameISLANDJACKH\Jack
      Time ZoneEastern Standard Time
      Installed Physical Memory (RAM)8.00 GB
      Total Physical Memory8.00 GB
      Available Physical Memory5.14 GB
      Total Virtual Memory19.8 GB
      Available Virtual Memory16.8 GB
      Page File Space12.0 GB