0 Replies Latest reply on Mar 12, 2016 7:38 AM by peterpreager@rogers.com

    CC trial will not initialize

    peterpreager@rogers.com Level 1

      return error 49 when trying to initialize, in looking at the error log it says

       

      Checking installation space required for application

      03/12/16 10:02:24:062 | [FATAL] |  | ASU | PIM | PIM |  |  | 1320 | Error Failed to get size of old package on the system.

      03/12/16 10:02:24:062 | [FATAL] |  | ASU | PIM | PIM |  |  | 1320 | Error Failed to estimate Package Size of package UWA.

      03/12/16 10:02:24:062 | [ERROR] |  | ASU | PIM | PIM |  |  | 1320 | Failed to install with return code: 49

       

      I have tired all the suggestions from the Adobe site i.e. rename directories, clear temp file disable security software, run in safe mode, run as administrator and it still gives the same error.

      Any thoughts?

       

      Thanks...Peter