I'm using InDesign CS 6 on a MS Surface Pro 4. When exporting to pdf there seems to be a problem printing the file. On screen the pdf is displayed properly but on some printers, in this case a minolta copier, a font is not printed correctly. As it is a free font (Coolvetica) I suspected the font to be the problem. But the problem does not occur with older pdf-files I created using the same font, same InDesign-Version but using my desktop-pc. I set the affected printer to handle fonts by downloading them as a bitmap but this way the printingquality is worse than using the outline-method.
On another copier the pdf-files created using the surface pro 4 are not recognized as a printable file.
I'm happy about any solution ideas. As I am from Germany, you may also answer in german language.
Thanks a lot.
I assume that SP4 is running Windows 10.
CS6 is not supported under Windows 10 but I don’t think that’s this issue here. It sounds like the fonts are not installed or are not embeddable in a PDF. What program are you opening the PDFs in?
Wow, that was fast! Thank you very much!
Yes, both PCs are running windows 10.
The font is not installed on the PC that sends the PDF to the mentioned printer. The PDFs are opened in adobe reader. I think its version-number is 9 oder X.
But the problem only occurs using PDFs created using the surface. PDFs from desktop-pc using the same font (installed out of the same file) work allright. Is it possible, that there is an issue with the BitLocker encrypted drive from SP4? Maybe that is why the font can not be embedded?