1 Reply Latest reply on Mar 14, 2016 2:02 PM by Brucgovn

    comment télécharger Creative cloud?

    Claude_Mazerolle

      Je viens de m'abonner à Adobe Creative Cloud pour 1 an (Photoshop et Lightroom)

      Les étapes de téléchargement fournies par Adobe sont très incomplètes (à moins que vous soyez un informaticien)

      Voici où le processus bloque (Imprime écran):

      Creative cloud.jpg

      J'ai besoin de connaître les étapes concrètes pour procéder au téléchargement.  Adobe n'a pas encore maitrisé la simplicité ...

       

      Claude Mazerolle

        • 1. Re: comment télécharger Creative cloud?
          Brucgovn Adobe Community Professional

          We might need to check with Event Viewer log , however you may also try below steps once and check :

           

          If Installed , Uninstall Adobe Creative Cloud .

          Creative Cloud Help | Uninstall the Creative Cloud desktop app

           

           

          Disable Firewall Temporarily.

           

          Step 1 :

          Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

          Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

           

          Step 2:

           

          Navigate to C:\Program Files (x86)\Adobe.

          Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

          Unable to delete??? rename it to Adobe Creative Cloud-old.

          Step 3 :

           

          Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

          Type in below command and hit 'Enter' key.

          appdata

          Then navigate to Local>Adobe.

          Open Adobe folder and delete folders named AAMUpdater and OOBE.

           

          Step 4 :

          Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

           

          Then download and install Adobe Creative Cloud application and check.

          https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

           

           

          Still same ?? Let us know .