Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Please check :
If these do not work then please contact support via Contact Customer Care