9 Replies Latest reply on Mar 17, 2016 5:34 AM by jacobr23511481

    GTX 760 GPU Not Supported Anymore??

    jacobr23511481

      In Lightroom 6/CC first version (2015.0/6.0), my Nvidia GTX 760 is supported in the GPU Acceleration.

      In each updates after, the GPU Acceleration is unsupported.

      I changed nothing to my setup, and I have to revert back to the old version.

      This situation is unacceptable, to say the least!


      Here's my config (I tried with or without Nvidia Web Drivers, and Cuda):

      Mac OS X 10.11.3

      Intel I5 3.4 GHz

      8Gb of RAM

      SSD for the main drive

      Nvidia GTX 760 4GB (2Gb is the minimum to run LR)

      Nvidia Drivers : 346.03.05f02

      OS X Drivers : 10.8.14 310.42.15f01

      Cuda : 7.5.25

        • 1. Re: GTX 760 GPU Not Supported Anymore??
          dj_paige Level 9

          Why do you state it is unsupported? According to Adobe Lightroom GPU Troubleshooting and FAQ it is indeed supported.

           

          Adobe Lightroom GPU Troubleshooting and FAQ - Mozilla Firefox_2016-03-15_15-13-52.gif

          • 2. Re: GTX 760 GPU Not Supported Anymore??
            jacobr23511481 Level 1

            I know it's supposed to be supported, but in LR's preferences -> Performance, the GPU is disabled "due to errors".

            The problem is fixed if I go back to LR 6.0, but that's only a half-fix...

            • 3. Re: GTX 760 GPU Not Supported Anymore??
              jacobr23511481 Level 1

              I just updated to 2015.5 to see if it fixes the errors, but no:

              Screen Shot 2016-03-16 at 8.55.39 PM.png

              And here's the system infos :

               

              Lightroom version: CC 2015.5 [ 1067055 ]

              License: Trial

              Operating system: Mac OS 10

              Version: 10.11 [3]

              Application architecture: x64

              Logical processor count: 4

              Processor speed: 3.4 GHz

              Built-in memory: 8,192.0 MB

              Real memory available to Lightroom: 8,192.0 MB

              Real memory used by Lightroom: 944.8 MB (11.5%)

              Virtual memory used by Lightroom: 1,299.1 MB

              Memory cache size: 439.5 MB

              Maximum thread count used by Camera Raw: 4

              Camera Raw SIMD optimization: SSE2,AVX

              Displays: 1) 1920x1200, 2) 1920x1080

               

               

              Graphics Processor Info:

              Check OpenGL support: Failed

              Vendor: NVIDIA Corporation

              Version: 4.1 NVIDIA-10.8.14 310.42.15f01

              Renderer: NVIDIA GeForce GTX 760 OpenGL Engine

              LanguageVersion: 4.10

               

               

               

               

              Application folder: /Applications/Adobe Lightroom

              Library Path: /Users/jacobroy/Pictures/Lightroom 2016/Lightroom 2016.lrcat

              Settings Folder: /Users/jacobroy/Library/Application Support/Adobe/Lightroom

               

               

              Installed Plugins:

              1) Aperture/iPhoto Importer Plug-in

              2) Canon Tether Plugin

              3) Facebook

              4) Flickr

              5) Leica Tether Plugin

              6) Nikon Tether Plugin

              7) Pixieset

               

               

              Config.lua flags: None

               

               

              AudioDeviceIOBlockSize: 512

              AudioDeviceName: Display Audio

              AudioDeviceNumberOfChannels: 2

              AudioDeviceSampleRate: 48000

              Build: LR5x102

              CoreImage: true

              GL_ACCUM_ALPHA_BITS: 0

              GL_ACCUM_BLUE_BITS: 0

              GL_ACCUM_GREEN_BITS: 0

              GL_ACCUM_RED_BITS: 0

              GL_ALPHA_BITS: 8

              GL_BLUE_BITS: 8

              GL_DEPTH_BITS: 24

              GL_GREEN_BITS: 8

              GL_MAX_3D_TEXTURE_SIZE: 2048

              GL_MAX_TEXTURE_SIZE: 16384

              GL_MAX_TEXTURE_UNITS: 8

              GL_MAX_VIEWPORT_DIMS: 16384,16384

              GL_RED_BITS: 8

              GL_RENDERER: NVIDIA GeForce GTX 760 OpenGL Engine

              GL_SHADING_LANGUAGE_VERSION: 1.20

              GL_STENCIL_BITS: 8

              GL_VENDOR: NVIDIA Corporation

              GL_VERSION: 2.1 NVIDIA-10.8.14 310.42.15f01

              GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

              • 4. Re: GTX 760 GPU Not Supported Anymore??
                dj_paige Level 9

                Not being an expert on this particular card, I can only tell you that certain versions of the video driver for this card caused this problem. Make sure you have the latest version of the video driver.

                • 5. Re: GTX 760 GPU Not Supported Anymore??
                  jacobr23511481 Level 1

                  I sure have the latest drivers, both the OSX one and the Nvidia Web...

                  Here's the System Infos when I activate the Nvidia Web Drivers :

                   

                  Lightroom version: CC 2015.5 [ 1067055 ]

                  License: Trial

                  Operating system: Mac OS 10

                  Version: 10.11 [3]

                  Application architecture: x64

                  Logical processor count: 4

                  Processor speed: 3.4 GHz

                  Built-in memory: 8,192.0 MB

                  Real memory available to Lightroom: 8,192.0 MB

                  Real memory used by Lightroom: 384.2 MB (4.6%)

                  Virtual memory used by Lightroom: 792.0 MB

                  Memory cache size: 50.8 MB

                  Maximum thread count used by Camera Raw: 4

                  Camera Raw SIMD optimization: SSE2,AVX

                  Displays: 1) 1920x1200, 2) 1920x1080

                   

                   

                  Graphics Processor Info:

                  Check OpenGL support: Failed

                  Vendor: NVIDIA Corporation

                  Version: 4.1 NVIDIA-10.9.14 346.03.05f02

                  Renderer: NVIDIA GeForce GTX 760 OpenGL Engine

                  LanguageVersion: 4.10

                   

                   

                   

                   

                  Application folder: /Applications/Adobe Lightroom

                  Library Path: /Users/jacobroy/Pictures/Lightroom 2016/Lightroom 2016.lrcat

                  Settings Folder: /Users/jacobroy/Library/Application Support/Adobe/Lightroom

                   

                   

                  Installed Plugins:

                  1) Aperture/iPhoto Importer Plug-in

                  2) Canon Tether Plugin

                  3) Facebook

                  4) Flickr

                  5) Leica Tether Plugin

                  6) Nikon Tether Plugin

                  7) Pixieset

                   

                   

                  Config.lua flags: None

                   

                   

                  AudioDeviceIOBlockSize: 512

                  AudioDeviceName: Display Audio

                  AudioDeviceNumberOfChannels: 2

                  AudioDeviceSampleRate: 48000

                  Build: Uninitialized

                  CoreImage: true

                  GL_ACCUM_ALPHA_BITS: 0

                  GL_ACCUM_BLUE_BITS: 0

                  GL_ACCUM_GREEN_BITS: 0

                  GL_ACCUM_RED_BITS: 0

                  GL_ALPHA_BITS: 8

                  GL_BLUE_BITS: 8

                  GL_DEPTH_BITS: 24

                  GL_GREEN_BITS: 8

                  GL_MAX_3D_TEXTURE_SIZE: 2048

                  GL_MAX_TEXTURE_SIZE: 16384

                  GL_MAX_TEXTURE_UNITS: 8

                  GL_MAX_VIEWPORT_DIMS: 16384,16384

                  GL_RED_BITS: 8

                  GL_RENDERER: NVIDIA GeForce GTX 760 OpenGL Engine

                  GL_SHADING_LANGUAGE_VERSION: 1.20

                  GL_STENCIL_BITS: 8

                  GL_VENDOR: NVIDIA Corporation

                  GL_VERSION: 2.1 NVIDIA-10.9.14 346.03.05f02

                  GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

                   

                  Are you saying I need to change my GPU? If so, this is a pretty bad situation since it's listed as recommended in the support pages!

                  • 6. Re: GTX 760 GPU Not Supported Anymore??
                    dj_paige Level 9

                    Are you saying I need to change my GPU? If so, this is a pretty bad situation since it's listed as recommended in the support pages!

                    I can't imagine how my words are interpreted as saying you need a new GPU. I said: "Make sure you have the latest version of the video driver."

                    • 7. Re: GTX 760 GPU Not Supported Anymore??
                      jacobr23511481 Level 1

                      But I do have the latest! So what now?

                      • 8. Re: GTX 760 GPU Not Supported Anymore??
                        dj_paige Level 9

                        How do you know you have the latest?

                         

                        I am not an expert on Mac computer nor am I an expert with this particular graphics card. I have read that sometimes you need to be sure you have the latest driver, sometimes you have to roll back the driver to an earlier version. Maybe someone else who knows more about Macs and more about this card will speak up.

                        • 9. Re: GTX 760 GPU Not Supported Anymore??
                          jacobr23511481 Level 1

                          Okay I'll check that, thanks for your help!