19 Replies Latest reply on Apr 29, 2016 10:13 AM by ProDesignTools Branched to a new discussion.

    Experience Design CC (Preview) Won't Download

    jasonf88317737 Level 1

      Hey everyone. I can't download the new Experience Design CC (Preview) app and am out of ideas. My OS X is 10.10.5. My specs are adequate. I have admin rights.

       

      Things I've tried:

       

      • Clicking "Install" from the CC Desktop app
      • Downloading the app from the Adobe site, which then opens in CC Desktop and fails
      • Uninstalling Adobe CC, running the cleaner app and deleting recommended folders, etc.
      • Changing my language to English, as well as all variations of English
      • Signing out of CC and back in
      • Signing in as a coworker
      • Shutting the computer down and rebooting

       

      No matter what I try, the app fails to download and when I click "more info", I receive the following error:

       

      Exit Code: 126

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 0 error(s), 2 warnings(s)

       

      FATAL: Fatal Error '126' occurred while download

      FATAL: Error occurred in download of package (Name: coreAssets Version: 0.5.0). Error code: '126'

      WARN: Invalid arguments to utilDecodeBase64Data.

      WARN: Invalid arguments to utilDecodeBase64Data.

      -------------------------------------------------------------------------------------

       

      Any ideas?

        • 1. Re: Experience Design CC (Preview) Won't Download
          mLear

          I am also getting this error. Does anyone have a solution?

          • 2. Re: Experience Design CC (Preview) Won't Download
            Kelly Cale

            Same problem, have tried several times

            • 3. Re: Experience Design CC (Preview) Won't Download
              mLear Level 1

              my IT also tried, no luck.

              • 4. Re: Experience Design CC (Preview) Won't Download
                jasonf88317737 Level 1

                I posted this in a previous thread and sent my install.log to jbowden. Hoping to hear back soon on a possible solution. Glad to know I'm not the only one having issues!

                • 6. Re: Experience Design CC (Preview) Won't Download
                  jbowden Adobe Employee

                  Hello Jason,

                   

                  According to the install log, your download was not successful. I know you mentioned in your first post you had shut down and restarted, but can you try that again?

                   

                  Also, are you connecting to the internet via a proxy server?

                   

                  Thanks,

                  Joe

                  • 7. Re: Experience Design CC (Preview) Won't Download
                    Kelly Cale Level 1

                    Hi Joe. I've restarted and tried to download again with same result. I'm not connected via proxy server.

                     

                    03/16/16 14:53:39:893 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 830698 | *************************  END Adobe Setup  *************************

                    03/16/16 14:53:40:234 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 1138244 | ************************* START Adobe Setup *************************

                    03/16/16 14:53:40:235 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 1138244 | Adobe Setup Version: 3.5.0.205

                    03/16/16 14:53:43:254 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 1138246 | Inside hdpimCreateSession

                    03/16/16 14:53:43:254 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 1138246 | Entering into 'createHDPIMSession'

                    03/16/16 14:53:43:254 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 1138246 | new session '3F2E151B-446B-413A-8176-48B6DB2F9557' created

                    03/16/16 14:53:43:254 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 1138246 | Exiting hdpimCreateSession, new session ID is '3F2E151B-446B-413A-8176-48B6DB2F9557'

                    03/16/16 14:53:43:261 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 1138246 | Inside hdpimInstallProduct for sapcode 'SPRK' and version '0.5.0'

                    03/16/16 14:53:43:261 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 1138246 | Starting install Workflow

                    03/16/16 14:53:43:261 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 1138246 | Populating install data from Application JSON

                    03/16/16 14:53:43:261 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 1138246 | Product (Name = Adobe Experience Design CC (Preview), SapCode=SPRK, Version=0.5.0) will be installed on machine

                    03/16/16 14:53:43:266 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 1138246 | Populating un-install data from database HDPIM.db

                    03/16/16 14:53:43:266 | [WARN] |  | HDSetup | OOBEUtils | StringUtils |  | OOBEUtils | 1138246 | Invalid arguments to utilDecodeBase64Data.

                    03/16/16 14:53:43:273 | [WARN] |  | HDSetup | OOBEUtils | StringUtils |  | OOBEUtils | 1138246 | Invalid arguments to utilDecodeBase64Data.

                    03/16/16 14:53:43:273 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 1138246 | Sorting packages to install

                    03/16/16 14:53:43:273 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 1138246 | Selecting packages to install

                    03/16/16 14:53:43:276 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 1138246 | Package (Name: coreAssets Version: 0.5.0) selected for install

                    03/16/16 14:53:43:277 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 1138246 | Install workflow started successfully

                    03/16/16 14:53:43:277 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 1138284 | Starting 'DOWNLOAD' task for Package (Name: coreAssets Version: 0.5.0)

                    03/16/16 14:53:43:277 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 1138246 | Exiting hdpimInstallProduct, install request accepted/rejected with status '111'

                    03/16/16 14:53:43:277 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 1138284 | Package (Name: coreAssets Version: 0.5.0) Download info - DownloadSize: 22848666, DownloadPath:'/tmp/0E278657-432F-4AB2-A5FF-E3F621FD2F4A'

                    03/16/16 14:53:43:579 | [FATAL] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 1138284 | Fatal Error '126' occurred while download

                    03/16/16 14:53:43:579 | [FATAL] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 1138284 | Error occurred in download of package (Name: coreAssets Version: 0.5.0). Error code: '126'

                    03/16/16 14:53:43:777 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 1138283 | Exit Code: 126

                    -------------------------------------- Summary --------------------------------------

                    - 2 fatal error(s), 0 error(s), 2 warnings(s)

                     

                     

                    FATAL: Fatal Error '126' occurred while download

                    FATAL: Error occurred in download of package (Name: coreAssets Version: 0.5.0). Error code: '126'

                    WARN: Invalid arguments to utilDecodeBase64Data.

                    WARN: Invalid arguments to utilDecodeBase64Data.

                    -------------------------------------------------------------------------------------

                    • 8. Re: Experience Design CC (Preview) Won't Download
                      Brucgovn Adobe Community Professional

                      A user had resolved the issue by upgrading / updating Mac OS .

                       

                      Download Error 126 in MAC OS?

                       

                       

                       

                      However if you do not wish to update OS , you may try clearing Tmp folder, and make sure Use FTP Passive mode option is unchecked under Proxies tab.

                      and try to download again.

                       

                      If you are using Wireless or Wifi Internet connection , try using Wired Ethernet connection.

                       

                      Still same ?? let us know .

                      • 9. Re: Experience Design CC (Preview) Won't Download
                        jasonf88317737 Level 1

                        jbowden - I shut down and restarted and still got the same error. I am not using a proxy server.

                        Brucgovn - Before I shut down, I emptied the /TMP folder and unchecked the "Use FTP Passive mode". When I restarted, I tried to download the program and it still failed. Same Exit 126 error.

                         

                        I have not tried updating to El Capitan yet, as that is something I have to work on my IT department with. As of right now, that looks like it may be the only solution. Unless there's anything else you guys think I should try?

                        • 10. Re: Experience Design CC (Preview) Won't Download
                          Brucgovn Adobe Community Professional

                          Make sure that below Urls and ports are allowed on Network Firewall. You need to check with IT department :

                           

                          Adobe Ports/Host combinations for installation, activation, and updates.

                          • 11. Re: Experience Design CC (Preview) Won't Download
                            mLear Level 1

                            I have tried everything in these posts except the el captain update and the download is still not working. All other app updates worked fine. Any other ideas?

                            • 12. Re: Experience Design CC (Preview) Won't Download
                              Brucgovn Adobe Community Professional

                              Okay , in this case , you may go for direct download .

                               

                               

                              http://prodesigntools.com/adobe-cc-2015-direct-download-links.html

                               

                               

                              xd.jpg

                               

                               

                              Note :

                              Just in case , if you get Access Denied error , open CS 6 download page , do not download anything from there , simply keep it open, do not close it/

                               

                              Download Adobe Creative Suite 6 applications

                              Then try to download Experience Design from direct link again , it shud download .

                              • 13. Re: Experience Design CC (Preview) Won't Download
                                jasonf88317737 Level 1

                                Just an FYI - the Direct Download not only didn't work, but the website was forced to remove it because Adobe didn't want it listed. I have changed this question back to "unanswered" and am still looking for a solution. I heard that updates are coming in April, so perhaps Adobe can address this issue then?

                                 

                                The one thing I have left to try is copying the application and associated files from my coworkers computer to mine. Since we're both on paid Adobe CC, I'm thinking permissions may not be an issue when I try to run it? I'm thinking this won't work, but wondering if anyone has tried that or has experience in doing something similar.

                                • 14. Re: Experience Design CC (Preview) Won't Download
                                  mLear Level 1

                                  I still cannot download this program using CC, I think I have tried everything. My IT department even uninstalled and reinstalled all adobe programs on my computer. Other users in my company can download the app fine. We are all on Yosemite 10.10.5. Do you have any updates to this issue? Thanks.

                                  • 15. Re: Experience Design CC (Preview) Won't Download
                                    adrienb813226

                                    the app doesn't even show up on my creative cloud apps list with me.

                                    • 16. Re: Experience Design CC (Preview) Won't Download
                                      syvlainm

                                      Hi,

                                       

                                      Does anyone manage to download adeop Experience Design CC?

                                      Looks like a fake hook

                                       

                                      Anyone?

                                      • 17. Re: Experience Design CC (Preview) Won't Download
                                        JulianCoates Level 1

                                        Similar issue as me. I DID have the XD app on my computer working fine UNTIL I tried to update with the April update, when it gave me a code 123 error. So I thought, OK – uninstall XD and get a fresh install. That failed, so I ended up in a loop involving uninstalling CC desktop app and then that not wanting to reinstall… have that back now by using a manual install… but XD still won't download.

                                         

                                        Very frustrated as I have it working on two other computers at home – one running El Capitan and one running Yosemite10.5.5.

                                         

                                        Grrrrr…

                                        • 18. Re: Experience Design CC (Preview) Won't Download
                                          jasonf88317737 Level 1

                                          And to make matters worse for Yosemite 10.10.5 users, the latest version of Adobe CC doesn't even work. It's forced an update on me and when I go to download it, I get a code 123 error. Now none of my apps are available to download or update. I am at least able to use what I have installed, but it's very frustrating that the Adobe CC launcher has become essentially useless.

                                           

                                          Any ideas?

                                          • 19. Re: Experience Design CC (Preview) Won't Download
                                            ProDesignTools MVP & Adobe Community Professional

                                            Hey Jason,

                                             

                                            If the CC Desktop app won't work for you, you can go with the solution here:

                                             

                                            How to Solve It When Adobe Programs or Updates Won’t Download

                                             

                                            (That should work for all CC applications except XD, which uses a non-standard installer.)

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