trying to install CS4 design premium on new computer, but installer stops on "preparing to install"--no sign of further life for hours

[betsyl93113927]

Spend the usual two hours on chat line, at the end of which they said, Go to the Community, CS4 is no longer serviced by us!

[Bani Verma]

Hi Betsyl93113927,

Adobe creative suite CS 4 is a very old software and the operating system you are using is the latest, hence there could be compatibility issues as adobe has not tested these apps on the latest operating systems.

However, you can try downloading & installing the setup again for Adobe creative suite CS 4 from the following link: Download Adobe Creative Suite 4 products

• After download completes please check and confirm that the size of the file downloaded and the file size mentioned on the webpage is same.
• Before installation to avoid any issues kinldy turn of all security software's and firewall installed on your machine temporarily.
• If you have any browser protection toolbar or add-on installed turn that off as well for the time being.

Also See,

Troubleshoot installation | Adobe Creative Suite 5.5, Adobe Creative Suite 5

Troubleshoot Adobe Creative Suite install issues with log files

[betsyl93113927]

Thank you for trying to help...it still stalls on the "preparing to

install" phase, even after having checked your suggestions. Both the CD and

the downloaded version get just that far and then stop. Very frustrating!

On Wed, Mar 16, 2016 at 4:05 PM, Bani Verma <forums_noreply@adobe.com>

[Bani Verma]

This could be a compatibility issue.

Kindly let us know what is the operating system of your computer with its version?

If it is MAC, attach a screen shot of your Activity Monitor showing the processes running on your machine.

If it is WIN, attach a screen shot of your Task Manager showing the processes running on your machine.

[betsyl93113927]

where do I find the activity monitor?

On Wed, Mar 16, 2016 at 4:32 PM, Bani Verma <forums_noreply@adobe.com>

[betsyl93113927]

oh yes, I found it...

Mac 10.11.3

[betsyl93113927]

and I should mention that Acrobat is working OK on my Macbook pro retina,

also on the latest operating system....

[Bani Verma · Accepted solution]

Since it is Mac latest operating system it could also be related to permissions.

Please follow the below mentioned steps to provide appropriate permissions on your machine :

• Apple ( top left corner ) > system preferences > security and privacy > under ‘General Tab ‘ change this to “ Allow Apps to be downloaded from – ANYWHERE
• Apple ( top left corner ) > system preferences > security and privacy > under ‘ Firewall Tab ‘ DISABLE Firewall
• Launch ACTIVITY MONITOR – FORCE QUIT  ( All Adobe programs, Browsers, any other application that is running )

Step 1 :

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3) Right click on Adobe folder and select "GetInfo" option.

Expand the Sharing & Permissions section.

Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

Step 2:

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3) Right click on Adobe folder and select "GetInfo" option.

Expand the Sharing & Permissions section.

Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

After this try the installation again and let us know if this helps.

[betsyl93113927]

I wish I could tell you it worked, because your instructions are so easy to

follow, but same scenario--Preparing to Install, with no hint of progress.

Thanks for sticking with this!

On Wed, Mar 16, 2016 at 5:14 PM, Bani Verma <forums_noreply@adobe.com>

[Bani Verma]

Please allow us 24 to 48 hours, we'll get back to you on this.

I have marked you a personal message please check and respond to that.