Whatever Apple say it sounds a hardware fault. If they say it is you application software their ignorance is alarming. A key point of Mac OS is that an app cannot crash the system. So if an app does seem to cause this, either the system or the hardware has a fault. Note that device drivers count as the system and video cards as hardware. I have a Mac where the video card is failing and crashes the Mac when running too much.
Just for the record, an application cannot crash Windows either.
On both systems a hard crash like that would be from a bad driver or bad hardware.
Interesting that you should mention the video card. Half of my 27" iMac's screen is darker as a result of the "display" or so they say. It's an issue with 27" iMacs, apparently. If it was the video card, they would replace it, otherwise it's a $600 repair.
I thought it was because I upgraded the OS and the crashes damaged something. Good to know that apps shouldn't be creating these system failures. I'm bringing it in to Apple again tonight to run more diagnostics.
BTW, CS6 should be compatible with 10.9 Mavericks, correct? I don't want to upgrade and have my entire system go haywire again.
Thanks to you both!
10.9 is fine. Even 10.10 should be okay. Once you hit El Capitan, all bets are off.
I know I should just bite the bullet and upgrade to CC but I hear there's still lots of bugs and at $600 a year, this freelancer wouldn't eat.
Depends on your needs as to whether it’s worth it. Only you can decide.
All I can do is warn you not to move to El Capitan if you don’t go to CC.
Right, I learned that the hard way!
I was looking up system crashes and applications and apparently it can happen?
Reasons Your Mac Can Crash
Some of the main reasons that Mac’s may freeze or crash are:
- Software bugs and incompatibilities
- Not enough system memory for applications to run
- Resource-intensive applications that heavily use the CPU
- Too many applications open at once using up a lot of memory
- Applications competing for simultaneous disk access and other resources