Could you please share the exact error message that you get?
Which three folders did it mention?
Which operating system do you have?
This is a copy of the text...when you seek more information..
Lightroom CC 2015.4 or Lightroom 6.4 crashes or hangs when you open the application. This can also happen with Photoshop or Bridge.
Change the permissions on three folders and their contents to Read & Write. Adobe applications need to write to these folders when they open and during use.
Use this Apple technote:
to perform the permissions changes on these folders:
- /Users/[user name]/Library/Preferences/
- /Users/[user name]/Library/Application Support/Adobe/
- /Users/[user name]/Library/Caches/Adobe/
Note: The user Library file is hidden by default on Mac OS X 10.7 and later. For temporary access to the user Library file, press Option and choose Go > Library in the Finder.
I am using OS X El Capitan Version 10.11.3
My Adobe Creative Cloud LRCC version stated in the pop up window is 2015.5
I updated to the latest versions of the three LR, PS and Bridge and LR is 2015.5 - When I start LR, the usual dialogue box opens with the image and version no. bottom left. Then another box overlays the Adobe window stating
'Lightroom encountered permission issues'. Lightroom does not have write permission to some standard user folders. Please click the 'Repair to Continue' button to grant permissions.'
There is a 'Learn More' hyperlink which takes you to the text shown previously with the specific folders. There are also two buttons to select from 'Repair to Continue' and 'Quit'.
The 'Repair to Continue' then opens a new window that states 'Lightroom cannot fix the permission for you automatically. Please check the link below to learn more and correct the problem manually.'
Hope this helps as LR does not work?
1 person found this helpful
Thanks for clarifying that.
You need to follow the below steps :
- Open Finder
- Choose Go menu and select go to folder
- Type in ~/library and hit go
- Open Application Support folder
- Give full read and write permissions for everyone to Adobe folder
- Similarly, you need to give full permissions to Adobe folder at location : Macintosh HD/Library/Application Support/Adobe
I applied full read and write to the Adobe folder (and all sub-folders) and now it will load up.
Not sure if this is a temporary fix as it sounds like a LR CC 2015.5 bug? I hope future updates will mean I don't have to do the same changes as a user. It should be click an update button and all done (as it has been in the past). My first error with Creative Cloud.
Thanks for your help.
We are working on this issue currently to check if this is a bug.
I completely understand that it should automatically read permissions so that you do not have to redo permissions on each update.
I have experienced this exact same issue. I have been through the steps that you have described, i have the same operating system and version of LR as the user above but i still can not open LR. I have changed all permissions in both the adobe folders and all subfolders in the next layer but i can still not launch the program!
I too have changed all the permissions to no avail - my business depends upon being able to use lightroom... Not happy with this delay
Make sure you have given permissions correctly.
Refer this similar thread : Re: I have updated Lightroom cc and now i have permissions issues.. How do i rectify this? I have followed the online instructions but i cannot change the preferences folder permission to read and write.
Did you give permissions to both Adobe folders and choose to "apply to all enclosed items"?
i don't go ... /Users/[user name]/... sory
it really worked!
How fast will this be fixed without doing this "giving permission" to all folders, mines not setup like you're saying...
its crazy that you've let an update out which has caused this issue.
Same here - a fully working CC 2015.4 Lightroom installation is unusable nowafter the upgrade to Lightroom CC 2015.5.
I have followed all the advices setting all the permissions to read write for everyone over information, then by terminal, then changing the ADMIN. I have deinstalled several times, reinstalled and even rebootet between these steps.
No Way - Lightroom is not working. I then tried to do a rollback, but when I try to start the dmg of the 2015.4 installer it states I don´t have permission to use that update.
So - completely stuck. both Bridge and Photoshop updates newest version start normal. I´d call this a big fat bug.
My System MBP 17, late 2011,2,5Ghz, 16GB Ram, 1TB SSD, OSX 10.10.5.
Same Problem. Help!!! was working fine before this update
I have encountered the same problem and, despite following (and confirming) the steps exactly, I still cannot open Lightroom. Very disappointed.
1 person found this helpful
Aha! I have now sorted my problem using info supplied by Adobe on a similar thread.
In addition to changing the three folders to universal "Read & Write" privileges for all, it is necessary to unlock the padlock and click "Apply to enclosed items" as shown below.
It is a great pity this wasn't explained better in Adobe's original message.
Apply permissions to all items in a folder or a disk
1. Select that Adobe folder, then choose File > Get Info
Interesting hint. And indeed - when I now open up the complete user library with all subfolders (!!!!) to read and write for everybody, Lightroom will start !
I have tried to keep it on a lower level and worked my way up through the folders , but unless the whole user library folder is unprotected , the software won´t start.
Completely Unacceptable - this is madness ! A complete security breach. If this is the only way to run the Adobe CC suite now, I will quit and use something else.
Because this will mean anyone in a shared network, lan or wifi or as a guest on my computer will now be able to access the whole user library with all data !
Has Adobe gone nuts ? I expect a corrected version that behaves as the 2015.4 before.
I will wait for some days, and if there is no immediate update, I will cancel my subscription !
Is this due to the NSA madness ? USA going berserk ? Well, if this is the case, forget your business.
Thanks Chetna. The disable-security workaround works. It does feel very bush league though, like I'm trying to install a program in 1998.
Does anybody know if Adobe is working on a actual fix for the LR permissions bug issue? I have gone through all the back door workarounds and read&write approvals and nothing seems to work.
Same problem here with LR update.
Havind just bought and installed LR last Friday, this has been driving me nuts. Spent a lot of time thinking I was doing something wrong. Now I see it's a bug...
I did follow the steps mention (including the setting to `Apply to all enclosed items` on both Folders) and LR has started.
Still, very unsatisfied that this is occuring. Expecting a fix soon!! Indeed, with being on a network, now all is open to any guest on my computer...
LR 2015.5 is still not running on my MacBook Pro (OS X Yosemite 10.10.5).
I´m the only user with admin rights and on my Macintosh HD there is a folder Library with a folder Caches but without the mentioned Caches/Adobe folder?
Furthermore there is a folder System/Caches but even there I cannot find a folder Caches/Adobe?
Before the update LR 2015.4 was running without any problems.
Your help is really appreciated!
try the suggestion I have to find the correct folders to change permissions:
seemed to help someone
The "correct answer" doesn't work for me because it doesn't change the subfolder permissions. I am using OS X El Capitan and I solve the issue with the following Terminal command:
sudo chmod -R 775 ~/Library/Application\ Support/Adobe
It's upper case -R and don't user lowercase. Basically this command grants the write permission recursively to all subfolders.
Thanks for the direction to "Apply to enclosed items." I had missed that, but once I went back and did that on all three folders, LR now opens. I'm SO grateful that you pointed that out!
Wow, thanks to this thread, problem fixed. Had to ensure that the "Apply to all enclosed items" was selected.
Have to say, I am becoming pretty gun shy about updating Lightroom when new versions are launched. I have had major issues with the last four upgrades, all of which required significant time and energy to overcome. Love the program, but you guys have to get the upgrades right!
I am not fully understanding...once I get to the folders- I do not see anything for read and write permissions...I am not very savvy with this stuff...
follow directions on apple site for changing permissions:
The sections that explain how to change permissions to all folders for your user account are:
1. Assign permissions to users and groups
2. Apply permissions to all items in a folder or a disk
And if you don't see your user account that you sign on to your Mac to use Lightroom...
3. Add or remove a user or group in the Name column
Thank you haoxinli - this worked for me too after spending over an hour changing permissions etc without success.
Less than impressed with Adobe - same as Apple iOS 9.3 - where nothing works properly after update.
Thank you!! That fixed it for me!!
This does not work
This solution does not work when i try it!