On that computer...
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Well, the problem persists. There must be some way of getting remote help, or is the only possible way to chat during office hours? That's not really doable, as I'm at work during office hours. There must be an email address, surely?
UPDATE: this issue has been resolved after interacting with Adobe on Twitter.
The solution came from running the Creative Cloud Cleaner tool, outline in solution 3 here: Stop Creative Cloud 2015 from reverting to trial mode