1 Reply Latest reply on Mar 17, 2016 5:33 AM by Steve Grisetti

    Really annoying crashes

    ianh34726353

      Any insight please.  Every time I open the project and click on a section of audio it crashes.

       

        Problem Event Name: APPCRASH

       

        Application Name: Adobe Premiere Pro.exe

       

        Application Version: 9.0.0.247

       

        Application Timestamp: 5570309b

       

        Fault Module Name: MSVCR120.dll

       

        Fault Module Version: 12.0.21005.1

       

        Fault Module Timestamp: 524f83ff

       

        Exception Code: 40000015

       

        Exception Offset: 0000000000074a46

       

        OS Version: 6.1.7601.2.1.0.256.48

       

        Locale ID: 2057

       

        Additional Information 1: da14

       

        Additional Information 2: da14fe6acd84b30a8a0c600315521c96

       

        Additional Information 3: 2246

       

        Additional Information 4: 2246784b53ae4a91f01781cffa1107b4

        • 1. Re: Really annoying crashes
          Steve Grisetti Adobe Community Professional

          You don't say what operating system you're using or which version of the program  you're using, but those can be relevant factors.

           

          But generally MSVCR120.dll errors are related to corruptions in the Microsoft Visual Studio components -- often caused by a third-party program overwriting or corrupting this driver.

           

          You can try this solution from Microsoft.

          https://support.microsoft.com/en-us/kb/929833

           

          You may also want to go to Windows Update and ensure you've downloaded all of the updates available, including the non-critical updates that don't install automatically.

           

          BTW, is this an issue with Premiere Elements or Premiere Pro? If this is an issue with Premiere Pro, you may want to post the question to its forum rather than here.